![]() ![]() Handles complex guest service situations such as room moves and unassigned reservations acts as communication center between guests and various internal departments to ensure guest satisfaction.Responsible for the accurate check-in and check-out of each guest.Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation.Provides training and insight to Front Desk Clerks distributes shift work to team members as directed.Acts as a leader of the department working with and on behalf of the supervisory team keeps team members and department leaders well-informed regarding hotel operations.Adheres to all departmental and property policies and procedures regarding guest service standards.You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.
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